User Data Deletion Policy

At Zalvo, we respect your right to privacy and give you full control over your personal data. This policy explains how users can request the deletion of their data from our platform and how we handle those requests.

1. Your Right to Delete Data

You have the right to request the deletion of your personal information and account at any time. This includes:

• Account details (name, email, phone number)
• Coupon and raffle participation history
• Delivery or prize claim details
• Login credentials and preferences

2. How to Request Deletion

To request deletion of your account and data, you can:

• Email us at: [email protected]
• Use the "Delete My Account" feature in the app settings (if available)

Include the following in your request:

• Your full name
• Registered email or phone number
• Reason (optional)

We may verify your identity before processing the deletion to protect your account from unauthorized requests.

3. What Happens After Deletion

Once your request is verified:

• Your account will be permanently deleted from our system within 7 business days.
• All personal data will be erased from our databases, except for any data we are legally required to retain (e.g., tax or regulatory compliance).
• You will lose access to all your gift coupons, raffle entries, winnings, and stored data.

4. Data Retention Exceptions

We may retain certain non-identifiable data for:

• Legal compliance
• Fraud prevention
• System audit and performance monitoring (in anonymized form)

5. Contact Us

If you have any questions about how we handle your data or how to request deletion, please reach out to: